Terms of service

Agreement to terms

By accessing or using Claron's website, platform, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. We may update these terms from time to time; continued use after changes constitutes acceptance.

Description of service

Claron is a managed analytics service for SaaS companies, connecting your tools (CRM, billing, product analytics, accounting, ads), modeling the data around how your business works, and producing the recurring artifacts and dashboards your team relies on. We may modify, update, or discontinue features at any time.

Accounts and security

• You must provide accurate information when creating an account.
• You are responsible for the confidentiality of your account credentials and for all activity under your account.
• You must notify us immediately of any unauthorized access to your account.
• Accounts are tied to your company. Your administrator controls access and can add or remove users.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws.
• Attempt to gain unauthorized access to the Service, other accounts, or underlying systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service to store or transmit malicious code, or to conduct security attacks.
• Use automated tools (scrapers, bots) to access the Service without our written permission.
• Share account credentials with unauthorized parties.

Your data

You retain all rights to the data you submit to or connect through the Service (“Your Data”). By using the Service, you grant us a limited license to process, store, and display Your Data solely for the purpose of providing the Service to you.

• You are responsible for ensuring Your Data complies with applicable laws and that you have the right to provide it to us.
• Your Data is stored in isolated, per-company environments. We access Your Data only to provide the Service, respond to support requests, or comply with legal obligations.
• You can disconnect integrations and request data deletion at any time.

Our handling of Your Data is also governed by our Privacy Policy.

AI features

The Service includes AI-assisted features (such as the chat, narrative generation, and metric descriptions) that use third-party AI providers, currently OpenAI. When you use these features, query metadata may be sent to the AI provider for processing. We minimize the amount of business data sent to AI providers, and AI-generated outputs are provided as suggestions to be reviewed before use in business decisions.

Intellectual property

Claron and its licensors retain all rights, title, and interest in the Service, including software, design, documentation, and content. You do not acquire any ownership rights by using the Service.

Payment and subscription

• Paid services are billed on a subscription basis through Stripe.
• Fees are non-refundable except as required by law or as otherwise stated in a separate agreement.
• We may change pricing with reasonable notice. Price changes apply at the next billing cycle.
• If payment fails, we may suspend access until payment is resolved.

Service availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance.

Disclaimers and limitation of liability

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Claron shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the twelve months preceding the claim.

Termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate your access if you violate these terms, fail to pay applicable fees, or for any other reason with reasonable notice.
• Upon termination, we will delete Your Data within 90 days unless retention is required by law.

Governing law

These terms are governed by and construed in accordance with the laws of Finland. Any disputes shall be resolved in the courts of Helsinki, Finland.

Contact

For questions about these terms, please reach out via the form at /start.